Support

Clefly is a sight-reading trainer for piano and guitar: real notes, on a real staff, from the first lesson. If something is not working, or you just want to ask us something, email [email protected]. A person reads every message, and we usually reply within a couple of days.

Common questions

Is my progress backed up?

Yes. You sign in once with Apple, and your progress is backed up to that account. If you delete and reinstall the app, or move to a new iPhone, sign in with the same Apple ID and your path, streak, and XP come back. We never see your Apple ID, your email address, or your password, only an anonymous identifier Apple gives us.

Can I switch between piano and guitar?

Yes, at any time. Tap the instrument chip at the top of the Home screen, or open Profile, Settings, Instrument. Nothing is lost: switching rebuilds the learning path for the new instrument, and switching back restores what you had finished before.

How do I join my teacher's studio?

Ask your teacher for their invite code or link. Open the Studio tab, tap "Have a code?", then type the code or scan the QR code. Before anything is shared, a consent screen lists exactly what your teacher will be able to see: your name and avatar, your homework results (your first score and your best score), your weekly XP and XP history, your streak and longest streak, your best Lightning score, how many lessons you have completed, and when you last practised. You can leave a studio at any time from that studio's screen, which stops all sharing with that teacher.

How do friends and the weekly race work?

Open the Studio tab and go to the Friends room. Tap "Invite a friend" to share an invite link or QR code, or "Have a code?" to enter a code someone sent you. Friends see your display name, avatar, and the XP you earn that week on a small leaderboard that resets every Monday. They never see what you practise or which notes you find hard.

How do I change notifications?

Everything lives in Profile, Settings: the daily practice reminder and the hour it arrives, smart reminders, friend notifications, and studio notifications. If you declined notifications when iOS asked, the toggles cannot turn themselves back on. Allow them again in iOS Settings, Notifications, Clefly, or use the "Open Settings" shortcut the app offers.

How do I delete my account?

In the app, go to Profile, Settings, "Delete account & data". That removes your account and the progress backed up with it from our servers. Deleting the app on its own clears the copy on that device but leaves the backup attached to your account. To have the usage statistics linked to your account deleted too, email [email protected] and we will remove them. The Privacy Policy explains what we store and why.

I found a bug. What should I send?

Email [email protected] with your device model (for example, iPhone 14), your iOS version, and what you were doing when it went wrong. A screenshot helps a lot. Reports go straight to the person who builds the app.

Privacy and terms

Read the Privacy Policy for what Clefly collects and why, and the Terms of Use for the terms you agree to by using the app.